Here is a link to an article on Web APIs are Transforming Enterprise Communications and Collaboration for No Jitter I was asked to contribute.
The article reviews the status of web APIs (Application Programming Interfaces): Why they have become so important for enterprise communications and collaboration; the business strategies web APIs enable; some of the technologies relevant to web APIs; and three case studies, from Hulu, Home Retail Group, and Intuit, on their use of communication APIs to “build your own” call center, improve customer contact efficiency, and prevent fraud using voice and SMS APIs.
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